SmartEnPlus
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When Will I Receive My Refund?

When will I receive my refund?

Once approved, your refund will be immediately submitted through our payment gateway and banking system. The timing to receive your funds follows this process:

  1. Our payment gateway typically processes the refund within 2-3 business days
  2. After gateway processing, your bank needs an additional 14-21 business days to transfer the funds to your account, or may wait until your next billing cycle
  3. For international cards, your refund amount may be converted to your local currency by your credit card company

Please note: The exact timing depends on both the payment gateway processing time and your bank’s procedures.