Penang is a popular island destination in northern Malaysia, known for George Town’s UNESCO-listed heritage streets, diverse Malaysian food, beaches, and historic architecture. It is a convenient stop for travelers moving between Thailand and Malaysia, with regular connections to Langkawi.Best for: Food, culture, history, beaches, and island hopping.Popular places: George Town, Batu Ferringhi, Penang Hill, Kek Lok Si Temple, and Gurney Drive.

Please carefully review the following information before taking your trip:

Infants

<ul>
	<li>Infants aged 0-2.99 years old may travel free of charge, provided they sit on the laps of their accompanying adults.</li>
	<li>Strollers may be brought on board, but they must be folded and stored in the designated luggage area.</li>
</ul>

Animals

<ul>
	<li>Animals of any kind are not allowed on board our vehicles. This includes service animals.</li>
</ul>

Arrival Times

<ul>
	<li>Arrival times are not guaranteed and may vary due to traffic and weather conditions.</li>
	<li>Please allow ample time for your journey to account for potential delays.</li>
</ul>

Amendment of Bookings

<ul>
	<li>Amendments to bookings must be made at least 48 hours before the scheduled departure time.</li>
	<li>Amendment fees may apply.</li>
</ul>

Additional Information

<ul>
	<li>All passengers are responsible for ensuring that they have the necessary travel documents, such as passports and visas.</li>
	<li>Smoking is strictly prohibited on board all our vehicles.</li>
	<li>Please be courteous and respectful to other passengers and our staff.</li>
</ul>

We appreciate your understanding and cooperation.

Default for all Product

<ul>
	<li>
	Please be ready at your hotel lobby. Driver will pick up at the lobby in your hotel
	</li>
	<li>
	The operator reserves the right to cancel the service at departure or charge additional fees&nbsp;if the passenger amends the booking without any notification in advance. Need to amend 1 day before departure (Ex. Change drop-off point location, extra stops, number of passengers, restaurant,etc.)
	</li>
	<li>
	We recommend allowing sufficient travel time to reach the airport at least 2&ndash;3 hours prior to your flight departure.&nbsp;If your journey involves sea transportation and a connecting flight, passengers are strongly advised to allow a minimum of 4&ndash;5 hours. The company will not be responsible for missed flights due to insufficient connection time.
	</li>
	<li>
	The driver will wait for up to 10 minutes from the scheduled pickup time. 
	Additional waiting time may be subject to extra charges.
	</li>
	<li>
	If the passenger does not show up within the waiting time and cannot be contacted, the booking will be considered a no-show and is non-refundable.
	</li>
	<li>
	This service is a direct transfer from the hotel to the airport. 
	Additional stops or route changes are not included and may incur extra charges.
	</li>
	<li>
	Please ensure that your luggage quantity fits the selected vehicle type. 
	Oversized or excessive luggage may require a larger vehicle and additional charges.
	</li>
	<li>
	The booking includes a vehicle, driver, and fuel. Any additional services or requests may incur additional charges.
	</li>
</ul>

General Info private transfer

Default

this policy will be used as default. Full refund available. Credit card fees are non-refundable.

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